Grand Sunset Princess

Opened December 2007.

International: +34 902 406 306

Email Addresses Information: reservas@princess-hotels.com


Websitewww.princess-hotels.com

Tags all inclusive, punta bete, resort, spa

User Reviews & Comments

September 28, 2008 - 9:16pm
Ralphy D. from Saskatchewan Canada says:
Hi all. Heading to the resort in Jan 09. Sounds like one should upgrade to "Platinum" for the additional services. Anyone else have any comments on the differences in quality of service? Regards

September 25, 2008 - 6:16pm
Alicia from Fayetteville NC USA says:
Has the problems there resolved? We plan on going over Thanksgiving week and I was wondering if anyone could give any suggestions prior to going (besides not) like making reservations and such. What others wish the had taken, thanks

August 11, 2008 - 10:02am
Marlene from Burlington, ON Canada says:
Has any Canuck's been recently? We are booked to go in October of this year and I am really nervous when I read all of these reviews. Have been to the Mayan many times so wil be very disappointed if it is not up there with the others. Can you book the restaurants before going? Are the mosquitos bad in one particular area (platinum)would appreciate any feedback with suggestions before we go

July 7, 2008 - 9:11am
Shaana from US says:
I am booked for a week at this hotel with my family on July 10th. But I am wondering how the hotel really is since I have read tons of mixed reviews and am totally confused. Someone please write if you've visited in July some more.

July 2, 2008 - 1:04pm
Mark from Miami, FL USA says:
In a word disappointing. Big, very beautiful new resort, though sometimes too large and sprawling to get anywhere quickly. We had heard about many of the issues they had when first opened, and many are resolved but the food quality was still a big issue. My girlfriend and I both got sick from the food, don't think it was the water because it's purified. This ruined our vacation, couldn't eat, drink or go about for 4 days. Buffet and even a few restaraunts were terrible. Buffet food largely inedible. We foraged for a few things that weren't tasteless, dry, overcooked, deep fried and greasy or just plain bad. All the buffet's had the exact same food, all bad. Some restaraunts were actually decent, Mama Mia's - Italian, Hacienda - Mexican, and even the fondue restaurant was good though the service was PAINFULLY slow. But it is very difficult to get reservations to the restaurants even though the are usually half empty because most people don't keep their reservations? Non-platinum guests have to pay an extra $25/pp for some of the restaraunts as well. It seems reservations have to be made well in advance, however we were not informed of this before the trip which left us with no options for 4 days other than the buffet for breakfast, lunch and dinner. What about room service? Well, although it's all inclusive, room service is not included except for Platinum guests. And although the exchange rate is good (10 pesos to a dollar during our visit) you will find almost everything grossly overpriced, especially room service: $20U.S. for a chicken sandwich with the added service fees. One restaraunt is open late and between operating hours, the sports bar, where you can get 3 items: a hotdog, a hamburger (which had a meat-like consistency but I couldn't say what kind of meat it was. Definitely not recommended), or a ham and cheese sandwich which wasn't too bad. Service: The service at the hotel was hit and miss. At times we had staff respond fairly promptly and courteously but at other times service was bad or nonexistent. When we first arrived at the hotel I called three times to have shampoo brought to the room (something I would expect to be provided at a 5 star resort) and we were ignored all 3 times. Eventually we went to the gift shop and purchased our own for the ridiculous amount of $10 for a small bottle. The same thing happened when we requested an iron. The iron in the room was broken, we called guest services to request one stating that it was urgent (getting ready for a wedding) and were again ignored after 2 requests. I eventually had to go knocking from door to door to borrow one from other guests. The iron showed up nearly 1 1/2 hrs. later. Also, during several calls to hotel services the staff was downright rude. I would say this was a communication barrier issue except that my girlfriend and I both speak spanish. I could see English speaking people having an even tougher time. Also, mosquitos here are bad. Though we made several requests, the housekeeping staff would leave the door open every day while making the room, inviting the mosquitoes in to wreak havoc on us later while we were sleeping. We would wake up during the night with bites all over us. All in all, though there were some good staff experiences, the food and the service were closer to that of a 2 star resort than what I would expect at a 5 star resort. I want to point out that "Platinum" guests don't have as many of the issues we had, because they have additional restaraunts/services available, but you have to be prepared to shell out a considerable amount more. We talked to people during excursions that had great experiences in other resorts. Playa del Carmen is beautiful (though Cancun has the nightlife) but I wouldn't recommend this resort to anyone.

May 19, 2008 - 6:47pm
Cocha from Manhattan says:
I be going fo 10 days in June. I be letten ya all of america no how it were. ok? good? I no.

May 16, 2008 - 11:56am
Cindy from Alabama - USA says:
Hey Dawn. My husband and I are going on May 31 also for 7 days. From reading all different reviews, it appears that conditions have improved.

April 27, 2008 - 4:03pm
dawn from philadelphia USA says:
going to resort on may 31, wondering what others thought of their stay recently.... i know that there were some rough patches in december of course since they had just opened but i wanted to know if things are better now since its been a couple months, thanks